Support
Need a hand? We're here.
Email us: support@tendra.date — we read every message, and you can also reach the team in-app via Profile → Message the Team.
Common questions
How do I delete my account?
In the app: Settings → Delete Account, then confirm. This permanently removes your account, profile, and messages; your photos are deleted from our storage within 24 hours. This can't be undone.
How do I manage or cancel my subscription?
Tendra Premium is billed through the App Store or Google Play, so you manage it there:
- iPhone: Settings → [your name] → Subscriptions → Tendra.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → Tendra.
Cancel any time; you keep premium until the end of the current billing period. Deleting the app does not cancel a subscription.
How do I report or block someone?
Open the profile, post, or message, tap the menu (⋯), and choose Report or Block. You can also Hide profiles you don't want to see. Reports go to our moderation team, and content is also screened automatically.
A photo of mine was rejected — why?
Photos are automatically reviewed for safety (no nudity, weapons, or low-quality/AI images). If one is rejected you'll get a notice; just upload a clear photo of yourself.
I didn't get my sign-in link / it says it's invalid
Magic-link emails expire after a short time and can only be used once. Request a new link from the sign-in screen, and check your spam folder. Open the link on the same device where Tendra is installed.
Is my information private?
Private album photos are stored separately and shared only with people you approve. For full details, see our Privacy Policy. Note that, to keep Tendra safe, authorized staff may review reported content — including private photos and messages — for moderation and support.
Safety
Tendra does not conduct background checks. Meet new people safely: chat in-app first, meet in public, and tell a friend your plans. Tendra is for adults 18+ and is not a medical service — it doesn't provide medical advice.